Privacy Policy

What to Include in the Privacy Policy

At Clara Healthcare, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our services, visit our website, or interact with us in any way. We adhere to all applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following personal information:

Personal Identification Information: such as name, address, email address, phone number, date of birth, and gender.
Health Information: for providing care services, we may collect health-related information to ensure we offer appropriate and safe care.
Payment Information: including billing address, card details, and other payment-related information.
Technical Information: such as IP address, browser type, and browsing activity when visiting our website.

2. How We Use Your Information

We may use your personal information for the following purposes:

To provide and manage our care services.
To communicate with you regarding our services and respond to your inquiries.
To maintain accurate records for regulatory, legal, or financial purposes.
To improve our services and customer experience.
To ensure compliance with applicable laws and regulations.
To process payments and manage billing.

3. Legal Basis for Processing Your Data

We will process your personal data under the following legal bases:

Consent: Where you have given us explicit consent to process your data.
Contractual Obligation: When processing is necessary for the performance of a contract with you.
Legal Obligation: To comply with our legal obligations, such as regulatory requirements.
Legitimate Interest: When processing is necessary for the legitimate interests of Clara Healthcare, provided it doesn’t override your privacy rights.

4. Sharing Your Information

We do not share your personal information with third parties, except:

Service Providers: We may share information with third-party providers who assist us in delivering services (e.g., IT support, payment processors). They are required to maintain confidentiality and security of your data.
Healthcare Professionals: Where necessary for your care, we may share health information with healthcare providers.
Legal Requirements: If we are legally required to disclose your personal data.

5. How We Protect Your Information

We take data security seriously. We have implemented appropriate physical, technical, and administrative measures to safeguard your personal information from unauthorized access, alteration, or disclosure. This includes encrypted communication, secure storage systems, and regular security audits.

6. Retention of Data

We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy or to comply with legal requirements. After this period, we will securely delete or anonymize your information.

7. Your Rights

You have certain rights regarding your personal information, including:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request corrections to your personal data if it’s inaccurate or incomplete.
Right to Erasure: In certain circumstances, you can request the deletion of your personal data.
Right to Restrict Processing: You can ask us to suspend the processing of your personal data under certain conditions.
Right to Object: You have the right to object to the processing of your data for direct marketing purposes or where the legal basis is legitimate interest.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.

If you would like to exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to improve your experience and analyze how the site is used. Cookies are small text files that are stored on your device. You can manage your cookie preferences through your browser settings.

9. Changes to Our Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or other communication.

10. Contact Us

If you have any questions or concerns about this privacy policy or how your personal information is handled, please contact us:

Clara Healthcare
Enquiries@clarahealthcare.co.uk

Sterling House, IG10 3ET

tel: 07809 550 920