Terms & Conditions

These Terms and Conditions govern the use of Clara Healthcare’s website and services. By accessing our website or engaging our services, you agree to comply with and be bound by the following terms. Please read them carefully.

1. Introduction

Clara Healthcare provides live-in care services across the UK. By using our website and services, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of these terms, please refrain from using our website and services.

2. Services

Clara Healthcare offers personalized live-in care services tailored to meet the individual needs of our clients. Our services are subject to availability and are provided in accordance with applicable laws and regulations. Any care plan, including its scope and duration, will be detailed in a contract provided to the client before the commencement of services.

3. Use of Website

Website Content: All content on our website, including text, images, logos, and other materials, is the property of Clara Healthcare and is protected by intellectual property laws. You may not copy, distribute, or use any of the content without our express written consent.
User Conduct: You agree to use our website for lawful purposes only. You must not use it to engage in any activity that could damage, disable, or impair our services or interfere with any other party's use of the website.
External Links: Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites, and their inclusion does not imply endorsement by Clara Healthcare.

4. Client Responsibilities

Clients engaging Clara Healthcare’s services are required to:

Provide accurate and up-to-date information about their health and care needs.
Inform Clara Healthcare of any changes to their care requirements.
Comply with any agreed terms of the care contract, including payment terms and notice periods.

5. Payment and Fees

Details of our fees and payment terms will be outlined in the contract agreed upon with each client before the provision of services. Payment is required as per the terms stated in the contract. Failure to make timely payments may result in suspension or termination of services.

6. Cancellations and Termination

Either party may terminate the care contract by providing notice as specified in the contract. In cases of early termination by the client, Clara Healthcare reserves the right to charge for services rendered up to the termination date, as well as any additional costs outlined in the contract.

7. Liability

Clara Healthcare will provide services with due care and skill. However, we cannot be held liable for:

Any loss or damage that arises from circumstances beyond our control, such as accidents, delays, or third-party interference.
Any indirect or consequential loss resulting from the use of our website or services.

Our total liability under these terms, whether in contract, tort (including negligence), or otherwise, will be limited to the total amount paid for services during the preceding 12 months.

8. Data Protection and Privacy

We take the privacy and security of our clients’ personal information seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data in accordance with GDPR and other relevant data protection laws.

9. Amendments

Clara Healthcare reserves the right to update or modify these terms at any time. Any changes will be posted on this page, and continued use of our website or services will be deemed acceptance of any revised terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.